Yes, Jhimé by Hellene frequently offers discounts and sales to provide customers with opportunities to purchase high-quality clothing at affordable prices. Our sales events, including seasonal promotions, allow customers to enjoy significant savings on a wide range of stylish and well-crafted clothing items. Additionally, we plan to offer exclusive discounts to our loyal customers through our rewards program, where they can earn points for every purchase and redeem them for discounts on future orders (you must register a login to be eligible). By providing regular discounts and sales, we aim to make our premium clothing accessible to a diverse range of customers while maintaining our commitment to quality and value. Be sure to sign up for our newsletter and follow us on social media to stay informed about upcoming sales and exclusive promotions.

Jhimé by Hellene currently ships to the United States, Canada, Australia, Nigeria, Mexico and select countries in Europe and South America. We are continuously working to expand our shipping locations to better serve our international customers. For specific inquiries about shipping to a particular country, please reach out to our customer service team for assistance.

At Jhimé by Hellene, we strive to process and ship orders as quickly as possible. After placing your order, please allow 14 days to process as all items are handmade to order before it ships. Once your order has been processed, standard shipping within the United States typically takes 3-5 business days. For international orders, shipping times may vary. You will receive a confirmation email with tracking information once your order has been shipped. If you have any specific questions about the processing or shipping of your order, please feel free to reach out to our customer service team for assistance. Thank you for choosing Jhimé by Hellene for your clothing and accessory needs!

At Jhimé by Hellene, we offer a 14-day return policy from the date of purchase. If for any reason you are not completely satisfied with your order, you have up to 14 days to return the item for a full refund or exchange. We want our customers to be happy with their purchases and confident in shopping with us, so we strive to make the return process as convenient and hassle-free as possible. Simply ensure that the item is in its original condition with tags attached and the original packaging included, and then reach out to our customer service team to initiate the return process. We will provide you with a pre-paid shipping label for your convenience. For more information on our returns process, please refer to our Returns & Exchanges policy on our website.

At Jhimé by Hellene, we understand that life can get busy, and sometimes the deadline for returns may be missed. If this happens, please reach out to our customer service team as soon as possible. While we cannot guarantee a full refund for late returns, we will do our best to accommodate your situation and offer store credit or an exchange. We want to ensure that you are satisfied with your purchase and will work with you to find a solution that meets your needs. Thank you for choosing Jhimé by Hellene for your clothing needs, and we appreciate your understanding.

We are delighted to serve customers from all over the world and understand the importance of accommodating international addresses. If you are unable to enter your international address at checkout, please contact our customer service team at jhimeyhellene@gmail.com. We will work with you to ensure you can successfully place your order and receive your items. Our goal is to make the shopping experience as seamless as possible for all our customers, regardless of location. Thank you for choosing Jhimé by Hellene for your fashion needs.

At Jhimé by Hellene, we accept a variety of payment methods to make your shopping experience convenient and secure. You can easily pay for your purchases using major credit and debit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal for added flexibility. Additionally, we offer the option of using Afterpay for those who prefer to pay for their orders in instalment payments. You can also choose CashApp in our alternative payment method at checkout. Rest assured that all payment information is handled securely and in compliance with industry standards to safeguard your financial information. With our diverse range of accepted payment methods, we aim to make it as easy as possible for you to shop and enjoy the latest fashion trends. If you have any specific payment inquiries or concerns, please feel free to reach out to our customer service team for assistance.